PalletTrader | Privacy Policy

Privacy Policy

Last Updated: July 10, 2026

Delancey Street Pallet Traders LLC ("PalletTrader," "we," "us," or "our") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy.

This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit https://www.pallettrader.com (the "Website") or use our services, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Privacy Policy applies to information we collect:

On this Website.
In email, text, chat, and other electronic communications between you and this Website.
Through applications, advertisements, or services that link to this Privacy Policy.
Through your use of the PalletTrader platform and related services.

This Privacy Policy does not apply to information collected:

Offline or through any other means not specifically referenced in this Privacy Policy.
By any third party, including through applications, content, or advertisements that may link to or be accessible from the Website.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we treat it. By accessing or using the Website, you acknowledge the practices described in this Privacy Policy. If you do not agree with our policies and practices, your choice is not to use the Website.

We may update this Privacy Policy from time to time. Your continued use of the Website after changes are posted constitutes acceptance of those changes.

Children's Privacy

Our Website and services are not intended for individuals who are not legally capable of providing meaningful consent under applicable privacy laws.

We do not knowingly collect personal information from children without appropriate parental or guardian consent. If we learn that we have collected personal information from a child in violation of applicable law, we will delete that information.

If you believe we may have collected information from or about a child improperly, please contact us at support@pallettrader.com or 1-877-777-7495.

Information We Collect

We may collect several types of information from and about users of our Website and services, including:

Personal identifiers such as name, company name, mailing address, email address, telephone number, company website, tax identification number, driver's license or government-issued identification information, and account credentials.
Commercial and transaction information relating to purchases, sales, bids, offers, invoices, payment processing, and transaction history.
Technical and usage information such as access times, browsing behavior, search queries, referring URLs, and Website interaction data.
Communications and correspondence, including records of support inquiries, chat communications, dispute resolution communications, and other interactions with us or other users through the Website.

How We Collect Information

We collect information:

Directly from you when you provide it to us.
Automatically through cookies, analytics tools, and other tracking technologies as you navigate the Website.
From service providers, business partners, payment processors, identity verification providers, and other third parties supporting our services.

Information You Provide to Us

Information you provide may include:

Information submitted when creating an account, applying for membership, subscribing to services, requesting support, or conducting transactions.
Financial or payment-related information submitted to payment processors.
User-generated content, bids, offers, listings, communications, or materials posted through the Website.
Records of correspondence with us or other users through Website features.
Information submitted in connection with disputes, claims, compliance reviews, fraud prevention, or verification processes.

You are responsible for ensuring that any information you provide is accurate and lawful to disclose.

Automatic Data Collection Technologies

As you interact with our Website, we may automatically collect information regarding your equipment, browsing actions, and usage patterns.

This information helps us:

Operate and improve the Website.
Authenticate users and maintain security.
Understand usage trends and Website performance.
Customize user experiences.
Prevent fraud and abuse.
Deliver advertising and marketing communications.

Technologies we may use include:

Browser cookies.

You may adjust your browser settings to refuse some or all cookies; however, portions of the Website may not function properly if cookies are disabled.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.

How We Use Your Information

We may use personal information to:

Provide, maintain, and improve the Website and services.
Process transactions and facilitate marketplace activities.
Verify identities and prevent fraud or misuse.
Communicate with users regarding accounts, memberships, renewals, support requests, transactions, or disputes.
Enforce contracts, terms, and policies.
Comply with legal, regulatory, accounting, tax, or security obligations.
Personalize Website content and user experiences.
Conduct analytics, research, and service development.
Send marketing or promotional communications where permitted by law.
Fulfill any other purpose disclosed at the time information is collected.

Consent

By providing personal information to us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Where required by law, we will obtain express consent before collecting, using, or disclosing personal information for purposes that are not reasonably necessary to provide our services.

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us at support@pallettrader.com. Withdrawal of consent may limit our ability to provide certain services or Website functionality.

Sharing of Your Information

We may transfer or otherwise make your personal information available:

To subsidiaries, affiliates, contractors, consultants, service providers, and partners supporting our operations;
To payment processors, fraud prevention providers, identity verification providers, hosting providers, analytics providers, customer support providers, and similar vendors;
To buyers, sellers, or counterparties as necessary to facilitate marketplace transactions;
In connection with proposed or completed mergers, acquisitions, financing, restructuring, bankruptcy, asset sales, or similar corporate transactions;
To comply with legal obligations, a search warrant or other legally valid inquiries or orders, lawful requests, or regulatory requirements;
To establish, exercise or defend legal claims, enforce agreements, investigate a breach of an agreement or contravention of law, detect or prevent fraud, or protect rights, safety, or property; and
With your consent or as otherwise required or permitted by applicable law.

We may also disclose aggregated or de-identified information that does not reasonably identify individuals.

Payment Processing

We (or the Payment Entity) collect information to process your payment, including your first and last name, address, email address, phone number, and payment information (including billing address, credit card number, expiration and CVV code). If you pay using a debit or credit card, only [the last four digits of your card number, the card type, the expiration date, your postal or zip code and country] is stored.

The payment Entity is currently Stripe, Inc. The Payment Entity's privacy policy is set forth at https://stripe.com/privacy . PalletTrader is not responsible for the Payment Entity adhering to the Payment Entity's privacy policy.

International and Cross-Border Data Transfers

Your personal information may be stored, processed, or accessed in Canada, the United States, or other jurisdictions where we or our service providers operate.

Personal information processed outside your jurisdiction may be subject to lawful access by United States or foreign courts, law enforcement agencies, national security authorities, regulators or other government authorities in those jurisdictions.

By using the Website or providing information to us, you acknowledge and consent to such transfers, processing, and storage, where permitted by law.

Retention of Personal Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, tax, dispute resolution, fraud prevention, security, and regulatory compliance purposes.

When personal information is no longer required, we will securely delete, anonymize, or destroy it in accordance with applicable law and our internal retention practices.

Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Withdraw consent to certain uses of your information.
Request information regarding how your personal information has been used or disclosed.
Request deletion of certain personal information, where legally permitted; and
Request a copy of certain personal information in a structured and commonly used technological format, where applicable.

Please note that even if you withdraw your consent, we may continue to retain your personal information in accordance with our legal obligations and retention practices.

To exercise privacy rights requests, contact us at support@pallettrader.com.

We may require verification of identity before responding to requests.

Marketing Communications and Advertising

You may opt out of promotional emails or marketing communications by following unsubscribe instructions included in such communications or by contacting us directly.

Third parties may use cookies or similar technologies to provide interest-based advertising. We do not control third-party tracking technologies or advertising practices.

Interest-Based Advertising

We work with third parties such as ad networks and other advertising companies that use their own tracking technologies (including cookies and pixel tags) on our Website in order to provide you with tailored advertisements across the Internet. These companies may collect information about your activity on our Website and third-party websites (such as web pages you visit and your interaction with our advertising and other communications) and use this information to make predictions about your preferences, develop personalized content and deliver ads that are more relevant to you on third-party websites. This information may also be used to evaluate the effectiveness of our online advertising campaigns.

Opting-out of Interest-Based Advertising: For more information about interest-based advertising and to understand your options, including how you can opt-out of receiving behavioural ads from third-party advertising companies that we use, please visit http://youradchoices.ca/choices .

Please note that even if you opt out of interest-based advertising by a third party, these tracking technologies may still collect data for other purposes, including analytics, and you will still see ads from us, but the ads will not be targeted based on behavioural information about you and may therefore be less relevant to you and your interests.
To successfully opt out, you must have cookies enabled in your web browser (see your browser’s instructions for information on cookies and how to enable them). Your opt-out only applies to the web browser you use, so you must opt out of each web browser on each computer you use. Once you opt out, if you delete your browser’s saved cookies, you will need to opt out again.

Analytics

We may use a third-party such as Google Analytics to help us gather and analyze information about the areas visited on the Website (such as the pages most read, time spent, search terms and other engagement data) in order to evaluate and improve the user experience and the Website. These third parties may use cookies and other tracking technologies.

For more information about Google Analytics or to prevent the storage and processing of this data (including your IP address) by Google, you can download and install the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en . You can also obtain additional information on Google Analytics’ data privacy and security at the following links:

Data Security

We maintain administrative, technical, physical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

Payment transactions transmitted through the Website are encrypted using industry-standard security technologies where applicable.

However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your passwords and account credentials.

Automated Processing

We may use automated systems and tools to assist with fraud detection, transaction monitoring, marketplace integrity, security monitoring, analytics, and service optimization.

Information About Our Privacy Governance Policies and Practices

PalletTrader is committed to protecting personal information and policies, procedures and practices that govern our treatment of personal information, including:

Policies and procedures governing the protection of personal information, including safeguards designed to protect personal information against loss or theft and unauthorized access, disclosure, copying, use and modification;
A framework that contemplates the roles and responsibilities of our personnel in connection with the handling of personal information in our custody and control;
Processes for responding to questions, requests and complaints regarding our handling of personal information;
Policies and procedures pertaining to security incident response;
A framework for the retention and destruction of information that is designed to ensure compliance with our legal obligations.

Third-Party Links and Services

The Website may contain links to third-party websites, services, or applications that PalletTrader does not own or operate. We provide links to third-party websites, services and applications as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites. The linked websites have separate and independent privacy policies, notices and terms of use. We do not have any control over such websites, and therefore we have no responsibility or liability for the privacy practices or content of those third parties.

We encourage users to review third-party privacy policies before providing information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically.

When changes are made, we will revise the "Last Updated" date above and may provide additional notice where required by law.

Your continued use of the Website after updates are posted constitutes acceptance of the revised Privacy Policy.

Privacy Officer / Contact Information

PalletTrader has designated a Privacy Officer responsible for overseeing compliance with this Privacy Policy and applicable privacy laws.

Any questions or comments about this privacy policy or the manner in which we or our service providers (including our service providers outside Canada) treat your personal information may be directed to:

Email: support@pallettrader.com
Telephone: 1-877-777-7495
Website: https://www.pallettrader.com